Essay on “The Customer is Always Right” - 888 Words

Whether you are communicating with a customer service representative in person or over the phone, the term â€Å"the customer is always right,† has lost its meaning. It once served as the guiding principle for dealing with customer inquiries and complaints. Though it did not literally mean the customer was right and the company was wrong, it kept civil the interaction between company representatives and consumers of goods and services by compelling the representatives to see the issue from the customer’s perspective. .Hiring Practices Your customers judge your business by the people you hire to work for you. From the sales person behind the counter, to the cook in the kitchen, you must do your hiring with your customers in mind. In addition†¦show more content†¦If you run your business like a relay race, some positions readily lend themselves to several hands on the wheel. However, positions of responsibility require one person to see the job through from start to finish—one person capable of taking responsibility for the outcome rather than several, each denying culpability in the event of a glitch. Part time employees sometimes lack initiative because they view their positions as not having much value. They do not make the same investment in the job as do full time employees receiving benefits. .Training Inadequate training by employers does not provide the tools necessary for competent job performance. Previous experience is helpful, but you expect your employees to work according to the practices instituted by your company, not someone else’s business establishment. Have a written job description for each position in your company. Include in the description exactly how you expect your employees to interact with your customers and make compliance with your policies mandatory. .Avoid Sabotage Companies with a constant turnover of low-salaried part-timers or large businesses lacking competent supervisory personnel to oversee operations, leave themselves open to intentional or unintentional sabotage. Underpaid and undervalued employees, especially when unsupervised, lack any sense of obligation to their employer. They often demonstrateShow MoreRelatedIs the Customer â€Å"Always Right†?975 Words   |  4 PagesIs The Customer â€Å"Always Right†? Abstract The customer is always right. It is the merchant’s wealth to safeguard the interests of customers. Many sellers think that some the customer is unreasonable and vulgar. Customer is always right for three reasons. First, the customer is always right is not the criterion of distinguished between right and wrong but is the criteria of the service work because the focus of the work is how to help customers make the right choices, and how to provideRead MoreCustomer Is Always Right2628 Words   |  11 Pageskeeness to put customers first Important to reach a business’s objectives and goals Customer is the main source of revenue Important to follow the policy in order to retain customers To retain company’s image and reputation Avoid bad public relation Avoid customer desertion Avoid law suits Leads to higher profitability 10.Satisfied and happy customers will promote your products or services 11.Having your customers as ambassadors helpRead MoreCustomer Is Not Always Right13057 Words   |  53 PagesAn Analysis on How to Handle Dysfunctional Customers And how they affect on Food Servers in selected Restaurants at Eastwood City ------------------------------------------------- A Method of Research and Thesis Paper Presented to the Faculty of the Hotel and Restaurant Management Arellano University - Pasig ------------------------------------------------- In Partial Fulfilment of the Requirement for the Degree in Bachelor of Science in Hotel and Restaurant Management PresentedRead MoreBuilding Relationships With Customers Is The Concept Of The Customer Is Always Right1583 Words   |  7 Pagesrelationships with customers is the concept of â€Å"the customer is always right.† As stated by Schewe and Hiam, this is much easier to preach than to actually practice this concept entirely. â€Å"Critical events in which customers are either attracted or repelled are where we all show our true convictions—and where it is clear whether we truly believe the customer is always right (Hiam, 1992).† Implementing this type of strategy can take time, but successfully creates a lasting relationship with customers even whenRead MoreClassification of Restaurant Customers Essay772 Words   |  4 PagesRestaurant Customers At some point in your life you will earn the responsibilities of server. A majority of you will spend your time serving customers in a restaurant setting, where you may be more commonly known as a waiter or waitress. Your customers belong to a special group of customers that can be broken down into five different types. These different types of customers each require an appropriate kind of service. The better you are at delivering the appropriate services the better serverRead MoreThe Rules Should Be Broken1339 Words   |  6 Pagesare perfectly fine and should remain constants as we do business, but what we’ve come to know as best-practices and rules of thumb should be re-evaluated to ensure that they aren’t just the right steps to take, but that they really deliver the right results we want. The one-size-fits-all expectation of how customer service is done is futile today. Achieving some more, something that matters today requires you to learn to tell your own story, step back and ask yourself what you have to offer and whatRead MoreMarketing Assignment839 Words   |  4 Pagesmaterials we offer and determine which are right for their needs. We are always available to assist our clients in choosing the right display and booth to represent the brand. Our goal is to work hand in hand with our customers to understand their specific requirements, as no one knows better what their company needs. Once we have this information, finding or creating the right product becomes a much easier task. We strive to exceed the expectations of our customers with every transaction we complete.Read MoreCustomer Service Skills854 Words   |  4 PagesCUSTOMER SERVICE SKILLS 09/26/2012 PRESENTED TO WENDY HORTON CUSTOMER SERVICE CLASS PREPARED BY TYNITRIA JOHNSON Customer service is a very important factor in today’s society. Customer is any relationship, conversation, or interaction an employee has with a customer. Good customer service is the key to a successful business. I learned some things out this class that are relevant to me. I can use them throughout my career. I interviewed three people, as following, for thisRead MoreHuman Rights Is A Human Right850 Words   |  4 Pagestheir human rights violated. Human rights range from the right of equality, to the right of marriage, to the right of adequate living and more. Anything humans being deserve is a human right. They can be as extreme as 805 million people living in poverty (Yahoo, Derrius Quarles) or as simple as not being allowed to speak about your religion in a restaurant. Human rights belong to everyone. Whether or not we think it is ethical, almost everyone at one point in their lives will have these rights violatedRead MoreExample Of Web View Solution1017 Words   |  5 Pagessurely take your business to the next level. The company mainly works on the two core agenda –‘Innovation’ and ‘Creativity’ that eventually helps to deliver outstanding customer service. That’s the main Reason; we have created a special place in IT and web d evelopment sector in short span of time. To stand on the expectation of our customers and clients, the team of Web View Solution works professionally as well as personally to offer effective and result-oriented solutions; and that too in quick time